Our processing time for orders is currently 2 working days. In times of high order volumes, we will inform you separately about delivery delays. As soon as your order is on its way to you, you will receive a tracking number by email.
Within Germany: 2 to 5 working days
Within Europe: 1 to 2 weeks
Other countries: 2 to 4 weeks
Within Germany we offer free shipping for orders over €39. For orders within Europe we offer free shipping from an order value of 99 €.
In some countries, duties and taxes must be paid before the goods are released from customs. Please note that any applicable customs fees are the sole responsibility of the customer. Galaxie Symphonie does not offer refunds or returns if customer does not pay customs and orders are not cleared. Please note that on rare occasions, customs agents may delay the release of orders at their discretion.
The actual shipping costs are displayed in the shopping cart and before the order confirmation. The shipping costs include the statutory VAT.
Should you have any questions regarding our shipping policy, please do not hesitate to contact us. We are at your disposal to answer all your questions.