FAQ
Order
1. Is there a minimum order quantity?
No, there is no minimum order quantity for our products. You can order as many or as few items as you like.
2. Do you offer personalized or customized products?
Unfortunately, we do not currently offer any personalized or custom products. However, our products come in a variety of colors, designs and materials, so you're sure to find something that suits your needs and preferences.
3. How do I find out about new products or special offers?
To be informed about new products, special offers and other news, sign up for our newsletter or follow us on our social media channels.
Shipping and delivery
1. Where are the goods shipped from?
All goods are shipped from Germany.
2. How long does it take for my order to be delivered?
We aim to ship orders within 2-4 business days. However, the delivery time depends on your location. Delivery within Germany usually takes 2-4 working days.
3. How much does shipping cost?
Shipping costs vary depending on the weight and size of the order. The exact shipping costs are displayed during the ordering process.
4. Can I track my order?
Yes, we will email a tracking number once the order has shipped.
5. Do you ship worldwide?
Yes, we ship worldwide. Shipping costs vary depending on the destination and the weight of the order. The exact shipping costs are displayed during the ordering process.
Products and Returns
1. How can I make sure I'm buying the right product?
Our product descriptions contain detailed information on size, color and material. Please read the product description carefully before placing an order. If you have any further questions, please feel free to contact us.
2. What if I'm not satisfied with my purchase?
We accept returns within 14 days of receiving the order. Items must be returned in unused and salable condition. Please contact us to arrange a refund or exchange.
payment and security
1. What payment methods do you accept?
We accept payments by credit card, PayPal and bank transfer.
2. Is my payment secure?
Yes, we use secure payment gateways and encryption technology to ensure your payment information is safe.
I have more questions...
If you have any further questions or concerns, you can always contact us via our contact form on the website or by email to info@galaxie-symphonie.de to contact. We aim to respond to all inquiries as quickly as possible.